After you submit a ticket, you'll very likely need to update the ticket down the line to provide additional information, request a status update, or simply confirm things are working again.
Luckily, once a ticket is created updating it is extremely easy. When a ticket is updated by the support team, you'll get an email notifying you of the change.
To update the ticket, you can simply reply to the email:
Or you can click the link in the email notification to load the ticket online and post the update there:
Either method works for us, so use whichever is easiest for you!