Community Consolidated School District 181

Updating/Replying To Tickets

After you submit a ticket, you'll very likely need to update the ticket down the line to provide additional information, request a status update, or simply confirm things are working again. 

Luckily, once a ticket is created updating it is extremely easy. When a ticket is updated by the support team, you'll get an email notifying you of the change. 

 

To update the ticket, you can simply reply to the email:

Or you can click the link in the email notification to load the ticket online and post the update there:

 

Either method works for us, so use whichever is easiest for you!

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