While the enrollment process is generally smooth, hiccups can occur given the number of students we have enrolling at the beginning of the year. The most common issues with the enrollment process are outlined below, including next steps to take.
An iPad can't join the "Enroll" network, or it asks for a WiFi password
If a student can't join the network, or is prompted to enter a password when he/she joins, have the student fully power off the device and then turn it back on. Once booted back up, attempt to re-join the network.
The iPad says it could not download the device configuration, configuration profile, etc
This is generally caused by a temporary network problem. The student should be able to power off the iPad, power it back on, then repeat the enrollment steps. In most cases the issue does not recur.
A student's username and password isn't working during the first login step (ie the non-Apple ID login)
First confirm that the username corresponds with the students computer login username (first + last name + two-digit high school graduation year). Re-type the password "1" (no quotes) to confirm the login info is correct. If after tapping next the login doesn't succeed, submit a Help Desk ticket listing the affected student(s). If a TOSA or Help Desk Tech is on-site to assist with the rollout, they can get in contact with district tech directly to try and resolve the issues.
A student's Apple ID login isn't working
Student Apple IDs differ slightly from email addresses and end with @appleid.d181students.org. All temp password are set to "111111" (no quotes). If after re-typing the info the login still fails, there is likely an issue with the Apple ID password itself; submit a Help Desk ticket listing the affected student(s) and we can issue a new temporary password. An on-site TOSA or Help Desk tech can help connect with district tech directly.
We finished enrolling, but apps aren't loading.
Beginning with the 2018-19 school year apps won't auto-push to staff/student devices. Instead, apps can be downloaded via the App Catalog icon on the home screen. This change is to ensure that work kids create inside assigned apps is captured in their device backups. Apps we push through the management system aren't backed up in the same way. Downloading apps on demand should also keep the enrollment process moving quickly.
A student chose the wrong setting (e.g. language/region settings, disabling location services)
Each enrollment menu (save for the very last one) should contain a "Back" button in the upper-left corner. If, for example, a student chooses Portuguese as the device language, they can (once the iPad has switched languages) tap the button in the upper-left to return to the language selection screen and change back to English.
If you run into another issue not listed here, please submit a Help Desk ticket--you're likely not the only one affected by it and the tickets help identify, diagnose, and solve issues to everyone's benefit.