During the course of the school year, a student can misplace their iPad from time to time. Usually the iPad will turn up in a desk, in a locker, or somewhere at home. In some cases, the iPad still can't be found after a few days and that's where this guide comes in to play.
Locating the iPad
Should an iPad need to be located, submit a help desk ticket so that your Help Desk Tech can locate the device and notify you of the location. Tracking is done via the district's management system, AirWatch. The tech will relay the location information back to you.
Retrieving The iPad
- If the student recognizes the location (ie their house, school, a friend's house, etc), they can check for the iPad there with their parents (or we can help search for it at school)
- If the student doesn't recognize the location, it's possible the iPad was stolen, at which point the parents should contact the police, who can assist with the recovery--the family should not try to retrieve the iPad if it's in an unrecognized location.
Reporting A Lost/Stolen iPad
If the iPad's location can't be identified (due to dead battery, lack of WiFi, etc) and the student has searched at home (and school) to no avail:
- If the iPad was stolen, the parents need to file a police report and relay the report number to the classroom teacher, who can loop in the building HelpDesk Technician. Exceptions: when the device is lost at school, then the classroom teacher or principal must file the report.
- If the iPad was lost, the parents will be assessed the appropriate fees in Skyward to reimburse the district for the lost device/equipment. Exceptions: fee-waiver students.
Replacing The iPad
In the event an iPad can't be located by our management system, or found after an extensive search at home and at school, a replacement device can be ordered once a police report has been filed or the Skyward fees have been paid. Just share that info on the ticket as it becomes available.