During the course of the school year, a student can misplace their iPad from time to time. Usually the iPad will turn up in a desk, in a locker, or somewhere at home. In some cases, the iPad still can't be found after a few days and that's where this guide comes in to play.
Locating the iPad
Beginning with the '16-'17 school year, Find My iPhone is no longer on the iPads and has been replaced by a more reliable admin-level location tracking feature built into iOS. Should an iPad need to be located, submit a help desk ticket so that your Help Desk Tech can locate the device and notify you of the location.
Retrieving The iPad
- If the student recognizes the location (ie their house, school, a friend's house, etc), they can check for the iPad there with their parents (or we can help search for it at school)
- If the student doesn't recognize the location, it's possible the iPad was stolen, at which point the parents should contact the police, who can assist with the recovery--the family should not try to retrieve the iPad if it's in an unrecognized location.
Reporting A Lost/Stolen iPad
If the iPad's location can't be identified (due to dead battery, lack of WiFi, etc) and the student has searched at home (and school) to no avail:
- If the iPad was stolen, the parents need to file a police report and relay the report number to the classroom teacher, who can loop in the building HelpDesk Technician. Exceptions: when the device is lost at school, then the classroom teacher or principal must file the report.
- If the iPad was lost, the parents need to reimburse the district for the cost of the device (check for $329 made payable to CCSD 181). Exceptions: fee-waiver students.
Replacing The iPad
In the event an iPad can't be located by our management system, or found after an extensive search at home and at school, a replacement device can be ordered once a police report has been filed or a reimbursement check has been received. Once that's done, relay the report number to firstname.lastname@example.org or send the check to Rob DuChateau at Admin.